You just need to register an account with www.activeherb.com

No, you do not need to do anything else. You are automatically enrolled in the program.

Yes. You must have an account in order to earn and track your reward points.

The rewards are recorded in the form of reward points.

Each point is worth one cent. 100 points are worth one dollar.

Please login your account, you will be able to see your rewards under My Rewards tab.

As long as you earn 10,000 points you become a VIP member automatically.

You will be shown with the rewards you have earned at check out, you have the option to apply all or part of the rewards to your order. You can also choose to save your rewards for future uses.

Yes. Your rewards will expire if no purchase is made within the next 6 months (or 182 days) with some exception.

You can contact our customer service by email at customer@activeherb.com
or by phone at 888-805-4372

You just place your order the usual way, no extra effort is needed of you. We take care of the rest.

You earn 5% in dollar value of every purchase excluding any shipping cost. If you become a VIP member, you will earn 7.5% in dollar value of your new purchases. Therefore, for every dollar you purchased you earn 5 points for regular customers or 7.5 points for VIP members.

No. The rewards is earned only after the order is placed. It can only apply to your next orders.

In most cases within 10 minutes after the purchase is completed, but it may take up to 24 hrs.

No. Your rewards will be deducted accordingly.

No. Only purchases made after the launch of the program (Jul 16, 2018) are tracked and counted for rewards.

You introduce ActiveHerb to your friends, they become our new customers, and you get rewarded.

You simply need to send an invitation to your friends by email or social media with a link we will provide you. You only need to have an ActiveHerb account to get started. We take care of the rest. You can find the referral link in your account.

For each successful referral you earn 500 reward points (=$5).

Yes. To encourage your friends to become our new customers, we also offer them $5 in rewards, which they can apply towards a purchase within 30 days of creating a new account.

After your friends click the link you send, they will need to create a new account (the referral program is for new customers only). Your rewards points get added to your account after a friend makes a purchase within 30 days of creating the new account.

Your friends need to create a new account within 14 days of clicking your link. And once an account is created, they have 30 days to make a purchase in order for you to receive 500 reward points.

You can email as many friends as you'd like and/or post the link on your social media profiles, blog posts etc.

We appreciate your previous referral. Unfortunately, we could not track any referral before the launch of referral program (Dec 17th, 2018) so we cannot offer any rewards for the past referrals.

We really appreciate your word of mouth referral. But in order to have the referrals tracked by our system, you need to send your friends a unique link and ask them to start the purchase from clicking the link.

You simply click the "write a review" button on the page of the product you would like to review. After submission of your writing, we'll issue 500 points for any authentic and quality review. This process may take up to 7 business days.